Service & Support

“Overall I have had very professional service from ON2, they go above and beyond to satisfy their customers and would highly recommend ON2 Solutions.”    

“I would recommend ON2 Solutions to any facilities that require oxygen production due to logistics and or present costs, as this equipment dramatically cuts those costs and increases availability of oxygen to our hospital on the Sunshine Coast or any other remote locations.”

“The level of service we have received from RANA over the years has been exemplary and we do not expect that will change with our new provider, ON2 Solutions. We look forward to the new working relationship, and continued service and support through 2016, and beyond."

“Steve is very knowledgeable about the equipment he services: he has always been able to work with our maintenance men over the phone when necessary, to find a solution to any problems that have developed with our equipment.”

“ON₂ Solutions are exceptional on all facets of quality accreditation standards.”

"The oxygen systems in our Facility are very robust and practically maintenance free.”

“In 1994, we decided to invest in a concentrator which allows us to make our own oxygen on site. We have never regretted that decision. Since then we were able to dramatically cut our cost of oxygen. It has proved to be a very good investment.”  

“Steve not only maintains the equipment in perfect performance during his PM checks but offers understanding and tips to ensure all equipment runs smoothly and efficiently.”

“ON₂ Solutions has the technical expertise and carry the parts required to complete repairs and maintenance. If new parts or equipment is required, a quotation is sent in a very timely manner so that any effect on our facility operations is limited.”

“The original concentrator we purchased in 1994 is still in use, as a backup to the new unit we bought in 2012. The only major repair we ever made to our original concentrator was the worn out compressor in 2010, after 16 years of constant use.”

“Your service technician Steve Terichow has been nothing short of excellent as he has walked me through many troubleshooting issues/concerns experienced with our equipment… there are so many key elements in servicing the equipment that continuous phone/email support is critical in not only understanding the mechanics of the equipment but also in identifying problems through experience and guidance by your staff.”

“We have 15 concentrators in the facilities that I am responsible for in my part of our region. ON₂ services all of these units. I would recommend ON₂ for all your oxygen concentrator sales and service as they have stood behind their products and service for us and I expect they do the same for all of their customers.”

“I would recommend this product to anyone who uses oxygen, especially if you are in a remote area where the cost of shipping oxygen is a big factor in your overall operating costs.”